Refund policy

We care deeply about your satisfaction and want you to feel good about every item you receive from us. If something’s not quite right, we’re here to make it right — the mindful way.

Return Window

You may request a return or exchange within 7 days of receiving your order.
After 7 days, we are unfortunately unable to offer refunds or exchanges.

Return Eligibility

To qualify for a return, items must be:

  • Unused and in their original condition

  • Sealed and in original packaging

  • Received damaged, faulty, or incorrect

Non-Returnable Items

Due to the nature of our products and hygiene standards, the following cannot be returned:

  • Opened or used skincare, body care, or aromatherapy products

  • Perishable or handmade bath items (e.g. bath bombs, soaks)

  • Gift cards or vouchers

How to Start a Return

  1. Contact us at hello@zenwithyou.co.za within 7 days of receiving your order.

  2. Include your order number, photos of the item, and a short explanation.

  3. We’ll respond with your return instructions and a return reference number.

Returns sent without prior approval or a return reference will not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method

  • Please allow 3–5 business days for processing, depending on your bank

Delayed or Missing Refund?

If you haven’t received your refund:

  • Recheck your bank or payment account

  • Contact your payment provider for processing times

  • Still no luck? Email us at hello@zenwithyou.co.za

Return Shipping

  • You are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • If your return is approved, the cost of return shipping may be deducted from your refund

Exchanges

We only replace items that arrive damaged, defective, or incorrect.
Please email hello@zenwithyou.co.za to request an exchange.

Gift Returns

If your order was marked as a gift and sent directly to you:

  • You’ll receive a gift credit once the return is processed

If it was not marked as a gift, or the item was shipped to the gift giver:

  • The refund will be sent to the original purchaser

We're Here to Help

Zen is in the details — if you need help with your return, refund, or exchange, please reach out to our team at hello@zenwithyou.co.za.